Job Description

Baptist Health Medical Group is seeking a compassionate, flexible, and patient-focused Patient Care Technician Float to provide clinical support across multiple physician practices within a designated coverage area. Working under the direct supervision of healthcare providers, the Patient Care Technician plays a vital role in delivering exceptional patient care and ensuring efficient clinic operations. This position is responsible for rooming patients, obtaining and documenting vital signs and medical histories, performing medication reconciliation, supporting patient flow, maintaining exam room readiness, and utilizing the electronic health record (EHR) system to document patient information. As a float position, this role requires daily travel to various practice locations and adaptability to different clinical environments. Key Responsibilities Welcome and prepare patients for examinations and procedures. Obtain and accurately document vital signs, including height, weight, blood pressure, pulse, temperature, and pulse oximetry readings. Collect and update patient medical, social, and family history information. Perform medication reconciliation and verify preferred pharmacy information. Assist providers with patient care activities within the scope of training. Ensure exam rooms are cleaned, sanitized, stocked, and prepared between patient visits. Promote a safe environment while maintaining HIPAA and OSHA compliance. Patient Flow & Clinic Operations Coordinate patient movement throughout the clinic to support an efficient and positive patient experience. Facilitate timely rooming of patients and assist with clinic workflow. Support clinical staff and providers in maintaining smooth daily operations. Interact with patients of all ages, including pediatric, adolescent, adult, and geriatric populations. Documentation & Electronic Medical Records Review patient charts prior to appointments to ensure required information is available. Accurately enter patient information, histories, and vital signs into the electronic health record system. Maintain detailed and accurate patient records in accordance with organizational standards. Utilize EPIC and other healthcare technology systems effectively. Front Office & Patient Access Support Provide support in patient access areas when needed. Assist with patient check-in and check-out processes. Answer phones, manage fax communications, and perform other front office duties. Collaborate with clinical and administrative team members to ensure continuity of care and an exceptional patient experience. Minimum Qualifications High School Diploma or GED required. No prior healthcare experience required; training will be provided. Valid driver's license required. Ability and willingness to travel daily between multiple physician practice locations within the assigned coverage area. Basic Life Support (BLS) certification through the American Heart Association required within 90 days of hire. Successful completion of employer-provided training. Basic computer skills and ability to work within electronic health record systems. Strong interpersonal and communication skills. Ability to provide excellent customer service while working in a fast-paced healthcare environment. Ability to maintain patient confidentiality and comply with HIPAA regulations. Preferred Qualifications Previous Patient Care Technician experience. Experience in an outpatient clinic, physician practice, or healthcare setting. Familiarity with EPIC or other electronic medical record systems. Experience obtaining vital signs and documenting patient information. Skills & Competencies Patient-centered care Clinical support and patient rooming Vital signs collection and documentation Electronic medical record proficiency Time management and organization Adaptability and flexibility Teamwork and collaboration Customer service excellence Attention to detail Effective verbal and written communication Baptist Health is an Equal Employment Opportunity employer. Founded in 1924 in Louisville, Kentucky, Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves. The Baptist Health family consists of 10 hospitals, employed and independent physicians, and more than 470 points of care, including outpatient facilities, physician practices and services, urgent care clinics, outpatient diagnostic and surgery centers, home care, fitness centers, and occupational medicine and physical therapy clinics. Baptist Health’s eight owned hospitals include more than 2,300 licensed beds in Corbin, Elizabethtown, La Grange, Lexington, Louisville, Paducah, Richmond and New Albany, Indiana. Baptist Health also operates two joint venture hospitals: the 410‑bed Baptist Health Deaconess Madisonville in Madisonville, Kentucky with Deaconess Health System based in Evansville, Indiana, and the Baptist Health Rehabilitation Hospital, a 40‑bed inpatient rehabilitation facility with Encompass Health, based in Birmingham, Alabama. Baptist Health employs more than 24,000 people in Kentucky and surrounding states. Baptist Health is the first health system in the U.S. to have all of its hospitals recognized by the American Nursing Credentialing Center with either a Magnet® or Pathway to Excellence® designation for nursing excellence. Baptist Health’s employed provider network, Baptist Health Medical Group, has more than 1,820 employed providers offering care in 78 specialties, including approximately 862 physicians and 958 advanced practice clinicians. Baptist Health’s physician network also includes more than 2,000 independent physicians. EEO Statement: Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to race, color, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team. Please note that Baptist Health is a drug‑free workplace and employment with Baptist Health is subject to post offer, pre‑employment drug testing. NOTICE OF NONDISCRMISSION AND ACCESSIBILITY TO SERVICES Persons with hearing and speech impairments can contact Baptist Health facilities by using the Kentucky Relay Service, a toll‑free telecommunication device for the deaf (TDD). For voice to TDD, call 800.648.6057. For TDD to voice, call 800.648.6056. Job Applicant Privacy Policy Statement - Job Applicant Privacy Policy #J-18808-Ljbffr

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