Job Overview Our client, a high-end women's contemporary brand, is seeking a Director of Ecommerce to join their team in New York. Base Pay Range $130,000.00/yr - $165,000.00/yr Responsibilities Own the eCommerce channel end to end, with full accountability for revenue, margin, and overall P&L performance Define and execute the digital commerce strategy to drive sustainable growth, profitability, and customer lifetime value Establish forecasts and performance reporting across core KPIs including conversion, AOV, CAC, ROAS, traffic mix, and retention Lead the day-to-day and long-term management of the Shopify platform, including feature development, integrations, and site optimization Oversee the broader eCommerce technology ecosystem across CMS, CRM, ERP, ESP, analytics, payments, and third-party tools Ensure site stability, speed, security, and scalability by partnering with internal teams and external vendors Evaluate and implement emerging technologies, including AI-driven solutions, to enhance performance and user experience Direct user experience strategy across site architecture, navigation, search, and mobile to deliver a seamless shopping journey Drive CRM strategy, overseeing customer data, lifecycle marketing, and personalized engagement initiatives Partner with Operations, Logistics, and Customer Service to optimize fulfillment, shipping, returns, and post-purchase experience Manage marketplace and third-party platform integrations, improving operational efficiency and system connectivity Lead, mentor, and scale the eCommerce team while managing agency and vendor relationships Collaborate cross-functionally with Marketing, Creative, Merchandising, Operations, and Finance to align channel strategy with product launches and brand initiatives Represent eCommerce leadership in broader business planning, innovation, and growth conversations Qualifications 7+ years of progressive leadership experience in eCommerce, preferably within fashion or consumer lifestyle brands Deep, hands‑on expertise with Shopify and Shopify Plus, including app ecosystems and complex integrations Proven ability to manage and grow a digital P&L with strong commercial results Strong technical understanding of eCommerce platforms, web development workflows, and data infrastructure Demonstrated success leading CRM, UX, and customer lifecycle initiatives Solid working knowledge of fulfillment, logistics, and eCommerce operations Highly analytical with proficiency in Google Analytics, BI tools, and advanced Excel Effective people leader with experience managing internal teams, agencies, and technology partners Experience with RLM or comparable ERP systems is a plus Employment Details Full time, in office. Location: New York, NY. Seniority Level: Director Job Function: Marketing Please submit your resume for consideration! #J-18808-Ljbffr
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